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How to Prepare for a Home Care Package Assessment

Applying for a Home Care Package (HCP) is an important step toward maintaining independence and comfort at home as you age. The Aged Care Assessment Team (ACAT) or Aged Care Assessment Service (ACAS) in Victoria will visit to determine your eligibility and the level of care you need. Preparing well can help you clearly explain your situation and ensure you receive the right level of support.

1. Understand the Purpose of the Assessment

The home care package assessment determines:

  • Whether you’re eligible for government-funded home care.
  • What level of package (1–4) best suits your needs.
  • Which types of services will help you stay safe and independent at home.

The assessor’s goal is to understand how you manage daily life and where support is needed — not to test or judge you.

2. Gather Key Information Before the Visit

Having the right documents and information ready helps the process run smoothly. Prepare:

  • Identification (Medicare card, driver’s licence or ID).
  • Medical details — current diagnoses, medications, and recent health reports.
  • Details of current supports — family help, cleaners, or private carers.
  • Home safety concerns — such as falls, mobility issues, or inaccessible areas.
  • Goals for care — e.g., “I want to stay in my home safely” or “I need help with showering.”

Tip: Write down key points in advance so you don’t forget during the assessment.

3. Be Honest About Daily Challenges

Many people understate their difficulties to appear independent, but this can lead to receiving a lower-level package than you need. Be open about:

  • Tasks you struggle with (bathing, cleaning, cooking, transport).
  • Safety risks (falls, memory lapses, or fatigue).
  • Changes in health or energy levels.

The more accurate your responses, the better your support plan will be.

4. Have a Support Person Present

If possible, have a trusted family member, carer, or friend join the assessment. They can help you recall details and explain how your needs have changed over time.

Tip: If English is not your first language, you can request an interpreter at no cost through My Aged Care.

5. Show the Assessor Your Home Environment

Walk the assessor through areas where you experience difficulties. This helps them identify potential safety risks or equipment needs.

  • Point out uneven flooring, stairs, poor lighting, or narrow spaces.
  • Mention any recent falls or close calls.
  • Show them how you manage household tasks, like laundry or cooking.

6. Ask Questions During the Assessment

Use the opportunity to clarify how the program works and what to expect next. Questions may include:

  • “What services could help with my mobility or safety?”
  • “How long is the waiting period after approval?”
  • “Can I change providers later if I’m not satisfied?”

Understanding the process helps you make informed decisions later.

7. After the Assessment: What Happens Next

After the visit, you’ll receive a letter confirming:

  • Whether you’re eligible for a Home Care Package.
  • The approved level of support (1–4).
  • Your place in the national priority queue until a package becomes available.

While waiting, you may be able to access Commonwealth Home Support Programme (CHSP) services for temporary help.

Conclusion

Preparing for a Home Care Package assessment is about being organised, honest, and clear about your needs. Gather your documents, describe your daily challenges accurately, and involve a support person if possible. The more information you provide, the easier it is for assessors to match you with the right level of care — helping you stay safe, supported, and independent at home.

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